Terms and Conditions

Effective: August 10, 2025

Warning: The Chalovelo website, and Chalovelo suite of software, including but not limited to computer software and mobile software (collectively, the "App") may contain or be used to transmit sexually explicit material that is intended for individuals 18 years of age or older. If you are under the age of 18, if such material offends you, or if it is illegal to view such material in your jurisdiction, do not continue.

THIS DOCUMENT CONTAINS IMPORTANT TERMS AND CONDITIONS WHICH AFFECT YOUR LEGAL RIGHTS AND REMEDIES. USING THE APP CONSTITUTES ACCEPTANCE BY YOU OF THESE TERMS AND CONDITIONS.

The terms "you", "your", and "yours" refer to all users, and/or any user of the App. The terms "its", "we", "us", "our" and "Chalovelo" refer wholly or in part to Private Eden Limited, owner and operator of websites, including "www.chalovelo.com", and its related subsidiaries and affiliates (hereinafter "the Company"or "Chalovelo"). Our products, services, and software applications, include Chalovelo Connect, Chalovelo Browser and Chalovelo Extension. The "Terms and Conditions" shall be referred to as the "Agreement" hereinafter, and expressly incorporate the Privacy Policy and the End User License Agreement.

The Agreement forms a legally binding contract between you and Private Eden Limited Please read them carefully. By using the App, or any of our other products or services that link to these Terms (the "Services"), you agree to the Agreement. If you do not wish to agree with these Agreement, do not download or use the App, or immediately uninstall and delete the App from your computer or mobile device.

ARBITRATION AND CHOICE OF LAW NOTICE: THESE TERMS CONTAIN AN ARBITRATION CLAUSE AND A CHOICE OF LAW CLAUSE. EXCEPT FOR CERTAIN TYPES OF DISPUTES MENTIONED IN THAT ARBITRATION CLAUSE, YOU AND CHALOVELO AGREE THAT DISPUTES BETWEEN US WILL BE RESOLVED BY MANDATORY BINDING ARBITRATION SET FORTH IN THE AGREEMENT, AND YOU AND CHALOVELO WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS-ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

1.USER CONDUCT

a. Who Can Use the Services
No one under 18 years of age is allowed to download the App, create an account, or use the Services.
By using the Services, you acknowledge that:: b. Your Rights
The Company grants you a personal, worldwide, royalty-free, non-negotiable, non-exclusive and revocable right to access and use the Services. This license is for the sole purpose of enabling you to use and enjoy the Services consistent with these Terms and our usage policies.
You may not copy, modify, distribute, sell, or lease any part of our Services, nor may you reverse engineer or attempt to extract the source code of that software, unless laws prohibit these restrictions, or you have our written permission to do so.: c. Our Rights
We respect your privacy and, as a policy, do not review the Content transmitted by our users, unless required by law to do so in certain circumstances. However, you alone remain responsible for the Content that you create, upload, post, send, or store through the Service.
The Services may contain advertisements. You agree that we, our affiliates, and our third-party partners may place advertising on the Services.
License is required for software not developed by Chalovelo to connect to any Chalovelo product.: d. Content Created by Others
The Content transmitted via the App is the sole responsibility of the person or organization that submitted it. We do not assume responsibility for any Content that others provide through the Services.: e.Public License and Responsibilities
To the greatest extent permitted by applicable law, you hereby overtly, fully, permanently, irrevocably and unconditionally waive, abandon, and surrender all of the Copyright and Related Rights and associated claims and causes of action, whether now known or unknown (including existing as well as future claims and causes of action), in the Content (i) in all territories worldwide, (ii) for the maximum duration provided by applicable law, (iii) in any current or future medium and for any number of copies, and (iv) for any purpose whatsoever, including without limitation commercial, advertising or promotional purposes (the "Waiver"). Should any part of the Waiver for any reason be judged legally invalid or ineffective under applicable law, to the extent the Waiver is so judged, you hereby grant to each affected person a royalty-free, non-transferable, non-sublicensable, non-exclusive, irrevocable and unconditional license to exercise your Copyright and Related Rights in the Content (i) in all territories worldwide, (ii) for the maximum duration provided by applicable law or treaty (including future time extensions), (iii) in any current or future medium and for any number of copies, and (iv) for any purpose whatsoever, including without limitation commercial, advertising or promotional purposes (the "License"). Should any part of the License for any reason be judged legally invalid or ineffective under applicable law, such partial invalidity or ineffectiveness shall not invalidate the remainder of the License, and in such case your hereby affirms that your will not (i) exercise any of your remaining Copyright and Related Rights in the Content or (ii) assert any associated claims and causes of action with respect to the Content.
Chalovelo may provide AI-powered service or function (“AI service”) by using technology provided by third-party service providers (“AI Provider”). You are responsible for any text you type in, images, or other content you upload to the AI Service, as well as the resulting material you generate, such as images, code, or text (“Output”). Any use of the Output is at your sole risk, under the terms set forth herein and the terms of the specific AI Provider who provided the services with respect to an Output.: f. AI Service and Content Liability
Chalovelo may provide AI-powered service or function (“AI service”) by using technology provided by third-party service providers (“AI Provider”). You are responsible for any text you type in, images, or other content you upload to the AI Service, as well as the resulting material you generate, such as images, code, or text (“Output”). Any use of the Output is at your sole risk, under the terms set forth herein and the terms of the specific AI Provider who provided the services with respect to an Output.

2.PRIVACY

a. Privacy Policy
By using the App, you agree and consent that your use of our Services and our collection and processing of your data, including information transmitted to or stored by Private Eden Limited and its sites or affiliates, is governed by the Chalovelo Privacy Policy. This policy is published here.
By providing your phone number, you agree to receive recurring automated promotional and personalized marketing text (e.g., SMS and MMS) messages (e.g. cart reminders) from Chalovelo, including text messages that may be sent using an automatic telephone dialing system, to the mobile telephone number you provided when signing up or any other number that you designate. Consent to receive automated marketing text messages is not a condition of any purchase. Msg & Data rates may apply.
Message frequency will vary. Chalovelo reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. Chalovelo also reserves the right to change the short code or phone number from which messages are sent. Chalovelo, its service providers and the mobile carriers supported by the program are not liable for delayed or undelivered messages.: b. Respecting Other People's Rights
You agree not to misuse this Site. You will not: commit or encourage a criminal offense; transmit or distribute a virus, worm, or any other material which is malicious, technologically harmful, in breach of confidence, or in any way offensive or obscene; hack into any aspect of the Services; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material (commonly referred to as "spam"); or attempt to affect the performance or functionality of any computer facilities or access through this Site. Breaching this provision would constitute a criminal offense and we will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
You may not use the Services, or enable anyone else to use the Services, in a manner intentional or not that:
These Terms do not grant you any right to do any of the following (or enable anyone else to do so):
You may not use the service or the content on the Services in ways that are not authorized by these Terms. Nor may you help anyone else in doing so.

3. THIRD-PARTY COPYRIGHT

Chalovelo honors the requirements of relevant copyright laws. We take reasonable steps to remove from our Services any infringing material that we become aware of. If Chalovelo becomes aware that one of its users has repeatedly infringed third-party copyrights, we will take reasonable steps within our power to terminate the user's account.

We make it easy for you to report suspected copyright infringement. If you believe that anything on the Services infringes any third-party copyright, please contact us at support@chalovelo.com.

4. SAFETY

We try hard to keep our Services a safe place for all users. But we can't guarantee it. That's where you come in. By using the Services, you agree that:

You will not use the Services for any purpose that is illegal or prohibited in these Terms.
You will not use any robot, spider, crawler, scraper, or other automated means or interface to access the Services or extract other user's information.
You will not use or develop any third-party applications that interact with the Services or other users' content or information without our written consent.
You will not use the Services in a way that could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying the Services, or that could damage, disable, overburden, or impair the functioning of the Services.
You will not use or attempt to use another user's account, username, or password without their permission.
You will not solicit login credentials from another user.
You will not post content that contains or links to graphic violence, threats, hate speech, or incitements to violence.
You will not upload viruses or other malicious code or otherwise compromise the security of the Services.
You will not attempt to circumvent any content-filtering techniques we employ, or attempt to access areas or features of the Services that you are not authorized to access.
You will not probe, scan, or test the vulnerability of our Services or any system or network, unless previously authorized by us.
You will not encourage or promote any activity that violates these Terms.

Please pay attention to traffic safety, do not use our Services and/or Products in a way that would distract you from obeying traffic or safety laws.

5. ACCOUNT SECURITY

You are responsible for any activity that occurs in your Chalovelo account. It is your responsibility to maintain the security of your account. By using the Services, you agree to this. If at any time you believe that someone else has gained access to your account with or without your permission, please immediately reach out to support@chalovelo.com.

6. DATA CHARGES

You are responsible for any traffic charges that you may incur for using our Services, including data charges for sending and receiving messages. If you’re unsure what those charges may be, you should ask your service provider before using the Services.

7. PRICING & PRODUCT INFORMATION

From time to time there may be information on this website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any error, inaccuracy, or omission and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not completely satisfied with your chalovelo.com purchase, please see our Returns Policy.

8. AMENDMENT TO TERMS

Private Eden Limited maintains the right in its absolute discretion, at any time and without notice, to amend, remove or vary the Services, the App, or these Terms.

9. INDEMNITY

You agree to defend, indemnify, and hold Private Eden Limited, its officers, directors, employees and agents harmless from and against any third-party claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal fees, arising out of or in any way connected to your negligence; and breach or violation of this Agreement.

10. DISCLAIMER

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" AND TO THE EXTENT PERMITTED BY LAW WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. IN ADDITION, WHILE CHALOVELO USES ITS BEST EFFORTS TO PROVIDE A GOOD USER EXPERIENCE, WE DO NOT WARRANT THAT: (A) THE SERVICES WILL ALWAYS BE SECURE, ERROR-FREE, OR TIMELY; (B) THE SERVICES WILL ALWAYS FUNCTION WITHOUT DELAYS, DISRUPTIONS, OR IMPERFECTIONS; OR (C) THAT ANY CONTENT, USER CONTENT, OR INFORMATION YOU OBTAIN ON OR THROUGH THE SERVICES WILL BE TIMELY OR ACCURATE.

BY USING OUR SERVICES AND/OR PRODUCTS, SOME CONTENT OR FUNCTION ARE GENERATED BY AN AI SYSTEM AND SHOULD BE USED FOR INFORMATIONAL PURPOSES ONLY. WE CANNOT GUARANTEE THE ACCURACY, COMPLETENESS, OR APPLICABILITY OF THE INFORMATION PROVIDED. ANY ACTIONS TAKEN BASED ON THIS CONTENT ARE AT YOUR OWN RISK. WE RECOMMEND SEEKING QUALIFIED EXPERTISE OR CONDUCTING FURTHER RESEARCH TO VALIDATE AND SUPPLEMENT THE INFORMATION PROVIDED.

CHALOVELO TAKES NO RESPONSIBILITY AND ASSUMES NO LIABILITY FOR ANY CONTENT THAT YOU, ANOTHER USER, OR A THIRD PARTY CREATES, UPLOADS, POSTS, SENDS, RECEIVES, OR STORES ON OR THROUGH OUR SERVICES. YOU UNDERSTAND AND AGREE THAT YOU MAY BE EXPOSED TO CONTENT THAT MIGHT BE OFFENSIVE, ILLEGAL, MISLEADING, OR OTHERWISE INAPPROPRIATE, NONE OF WHICH CHALOVELO WILL BE RESPONSIBLE FOR.

11.LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHALOVELO AND OUR MANAGING MEMBERS, SHAREHOLDERS, EMPLOYEES, AFFILIATES, LICENSORS, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR MULTIPLE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (B) THE CONDUCT OR CONTENT OF OTHER USERS OR THIRD PARTIES ON OR THROUGH THE SERVICES; OR (C) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR CONTENT, EVEN IF CHALOVELO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL CHALOVELO'S AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS RELATING TO THE SERVICES EXCEED THE AMOUNT YOU PAID FOR YOUR CHALOVELO DEVICE, IF ANY, IN THE LAST 90 DAYS.

12.GOVERNING LAW AND DISPUTE RESOLUTION, WAIVER OF LITIGATION PROCEEDINGS

PLEASE READ THE FOLLOWING PARAGRAPHS CAREFULLY BECAUSE THEY REQUIRE YOU AND CHALOVELO TO AGREE TO RESOLVE ALL DISPUTES BETWEEN US THROUGH ARBITRATION.

a. This Arbitration Agreement Applies to all “Disputes”. For purposes of this Arbitration Agreement, “Disputes” shall include, but are not limited to, any claims or controversies between you and Chalovelo that are related in any way to these Terms and Conditions, including but not limited to your use of this website, sales, returns, refunds, cancellations, defects, policies, privacy, advertising, and/or any communications between you and Chalovelo, whether occurring on this website, in the mobile application, or in-store, even if the Dispute arises after the termination of your relationship with Chalovelo. Any Disputes shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted. The applicable law of this arbitration clause shall be Hong Kong law. The seat of arbitration shall be Hong Kong. The number of arbitrators shall be one. The arbitration proceedings shall be conducted in English.

b. Choice of Law and Venue. By using the Services and agreeing to the Agreement, you agree that the governing law of the Agreement shall be the law of the Hong Kong Special Administrative Region,, without regard to principles of conflict of laws.

c. Waiver of Class or Consolidated Actions. ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS. CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER. If, however, this waiver of class or consolidated actions is deemed invalid or unenforceable, neither you nor we are entitled to arbitration; instead all claims and disputes will be resolved in a court as set forth in (d) bellow.

d. Waiver of Jury Trial. Should any dispute under the aforementioned arbitration clause be submitted to, for instance, a US court which otherwise holds that the above arbitration clause is invalid and that the case submitted to it is admissible and the court has jurisdiction over the case, YOU AND CHALOVELO WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO HAVE A JURY TRIAL, IF IT IS ALLOWED BY THE LAW OF THAT STATE.

13.ENTIRE AGREEMENT

The above Terms and Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Private Eden Limited Any waiver of any provision of the Terms and Conditions will be effective only if in writing and signed by an Officer of Private Eden Limited

14.Prevailing Language

The English language version of this Agreement shall be controlling in all respects and shall prevail in case of any inconsistencies with translated versions of languages, if any.