PRIVATE POLICY
Last Updated Date: Sep 05, 2025
Effective Date: Sep 05, 2025
Welcome to the online shop operated by CHALOVELO.
For CHALOVELO customers, this Privacy Policy ( "Policy" ) explains how your personal information is collected, used, shared, processed, and protected when you access this website (the "Site" ), or use other services provided by CHALOVELO, including any written, electronic, and oral communications, online or offline, and purchases performed (collectively, the "Services" ) as well as the rights and choices you have associated with that information. The Policy also describes your rights regarding your personal data and explains how you can contact us to learn more about our data practices or to exercise your rights.
The Site and the Services are provided by PRIVATE EDEN LIMITED and its related corporations and affiliates, who is responsible for collecting, processing, and protecting your personal data. In this Policy, the terms “CHALOVELO” “Company,” “we,” “us,” and “our” refer to PRIVATE EDEN LIMITED and its related corporations and affiliates.
THIS DOCUMENT CONTAINS IMPORTANT TERMS AND CONDITIONS WHICH AFFECT YOUR RIGHT TO PRIVACY AND YOUR EXPECTATIONS AS TO YOUR PRIVACY. PLEASE READ THIS POLICY BEFORE ACCESSING OR USING OUR SITES AND SERVICES. IF YOU CANNOT AGREE WITH THIS POLICY, PLEASE DO NOT ACCESS OR USE OUR SITES OR SERVICES. USING OUR SITES OR SERVICES CONSTITUTES ACCEPTANCE BY YOU OF THIS PRIVACY POLICY.
CHALOVELO may change this Policy from time to time, to reflect how we process your data, without prior notice. Changes will apply to any personal information we already hold about you as well as any additional personal information collected after the Policy is updated. If we make changes, we will notify you by revising the date at the top of this Policy. IF YOU DO NOT AGREE WITH THE MODIFIED POLICY, PLEASE STOP USING THE SERVICES.
AS PART OF THE TERMS AND CONDITIONS, IF A DISPUTE ABOUT THIS PRIVACY POLICY, YOU AGREE TO RESOLVE ANY DISPUTES RELATED TO THIS PRIVACY POLICY IN ACCORDANCE WITH THE GOVERNING LAW AND DISPUTE RESOLUTION STIPULATED IN THE TERMS AND CONDITIONS.
1 Personal Information
CHALOVELO collects certain personal information about you and your use of our Services. For purpose of this Policy, personal information does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.
2 Personal Information We Collect
2.1 Information You Voluntarily Provide to Us.
We, or service providers that assist us in providing, maintaining, and operating our Services, may collect the following types of personal information from you:
(1) Basic Personal Identifiers
We may collect information relating to the creation of a user account when using our Site and Services, such as, name, email address, phone number, address, government-issued identifier and/or a unique individual password. If you use a third-party service (e.g., TikTok, Apple) to create an account, we may receive personal information that you allow such third-party service to share with us, such as your name and email address. The information you submit when registering an account are collectively referred to as Basic Personal Identifiers.
(2) Commercial Information
We may collect your personal information when you place an order on our Site, including, for example, your first and last name, mailing address, postal code, email address, phone number, payment account or credit card information. In some regions, we may need your passport information and tax number for customer clearance. The information related to order placement are collectively referred to as Commercial Information.
(3) Communications
When you engage with our support team, we will ask you for your email address, phone number and to select the country you are writing from, to provide customer service and support. And We may collect Communication Records (such as emails, virtual chat logs, text messages, or other exchanges, including audio recordings where permitted by applicable law), copies of your correspondence (including email addresses), social media handles, or additional information you choose to share with us.
(4) Consumer Reviews
When you want to leave a review about a product you purchased, we will collect the content you choose to upload to the Services, such as text, images, audio, and video, along with the metadata associated with the files you upload.
2.2 Information We Automatically Collect.
To the extent permitted under the applicable law, we may collect certain types of information automatically, such as whenever you interact with the Sites or use the Services. We may collect the following types of information automatically from you:
(5) Usage Data
When you browse our Sites, we automatically collect log data such as your web request, Internet Protocol (“IP”) address, browser type, domain names, referring and exit pages and URLs, pages viewed and the order of these page views, the date and time you access our servers, and other diagnostic data.
(6) Device Information
When you use your desktop or mobile devices to access our Services, we may be able to identify your device’s unique device identifier, MAC address, operating system, and your mobile device’s advertising ID
(7) Location Information
When you use our Service, we may infer the generic physical location and geographic regions of your device from your WiFi, Bluetooth and other device settings. For example, your IP address may indicate your general geographic region. You may choose not to share your location details with us by adjusting your mobile or desktop device’s location services settings. For instructions on changing the relevant settings, please contact your service provider or device manufacturer.
(8) Aggregate and Analytic Data
We may also combine the information we collect among our Services and across your devices for analytic, security and fraud prevention purposes. For example, we use algorithms that analyze your account status and payment information to detect the unsafe and unsecured payment. We may also use analytic data to assess your account security and provide you suggestion for improvement.
2.3 Information We Collect from Third Parties.
From time to time, we may obtain information about you from third-party sources as required or permitted by law. Such as certain affiliated entities within our corporate group and our vendors, including webhosting providers, analytics providers, advertising or other business partners and/or other public resources. To the extent we allow for third-party social network integrations in our apps and sites, the information we may receive from third-party services depends on your account/privacy settings with those third parties and the third parties' privacy policies. lf you access our sites or apps through third-party platforms (for example: Facebook, Google, TikTok), you are authorizing us to collect, store and use such information and content in accordance with this Policy. Any information provided to us by a third party may also be subject to such third party's privacy policy.
- Using Personal Information
We use your personal information for the purposes described in this Privacy Policy or otherwise disclosed to you, primarily relating to providing products and services to you and improving our Services. We may process your personal information:
(1) To create an account with us, to manage your account, and to provide you with our Services, we will use Basic Personal Identifiers, contact information and profile data, such as email address and password.
(2) To fulfill or process orders including order placement, delivery, returns, refund, sales tax determinations, and payment operations, we need Basic Personal Identifiers, such as name, phone number, and shipping address, and commercial information, such as return and refund details, and order history.
(3) To provide Customer Service, we will use your Communication Records with us via various channels, such as email, phone, social media, mail, instant chat, and our customer service platform, so that we can respond to your requests, as well as to keep you updated about your account and the Services.
(4) To provide product and seller feedback, we will show Consumer Reviews to other users.
(5) To undertake marketing, advertising or other promotional activities, we will use Basic Personal Identifiers and contact information, such as phone number and email address, for telemarketing and email marketing purposes. Also, Usage Data and Device Information will be use to direct and measure the effectiveness of the advertising we offer.
(6) To Provide You with Service-Related Communications. We will send you administrative or account-related information to keep you updated about your account and the Services. Such communications may include information about Privacy Policy updates, confirmations of your account actions or transactions, security updates or tips or other relevant transaction-related information. Service-related communications are not promotional in nature. You are not able to unsubscribe from such communications, otherwise you may miss important developments relating to your account or the Services.
(7) To Detect and Prevent Fraud and Security Risks, we may process your personal information to help monitor, prevent, and detect fraud and abusive use of our Service, monitor and verify your identity so that unauthorized users do not gain access to your information, enhance system security, and combat spam, malware, malicious activities or other security risks that might result in financial loss.
(8) To improve our product or service, Usage Data and Device Information will be used for fault analysis, troubleshooting, and system maintenance, as well as setting default options for you, such as language and currency.
(9) We may process your information to personalize your experience.
(10) Our Services are subject to certain laws and regulations which may require us to process your personal information. For example, we process your personal information to pay our taxes, to fulfill our business obligations, ensure compliance with employment and recruitment laws or as necessary to manage risk as required under applicable law. Without processing your personal information for such purposes, we cannot perform the Services in accordance with our legal and regulatory requirements.
(11) For any other purpose disclosed to you prior to you providing us your personal information or which is reasonably necessary to provide the services or other related services requested, with your permission or upon your direction.
4 Sharing Personal Information
We may disclose and share your personal information with the parties as described below.
4.1 Within Our Corporate Organization
CHALOVELO is a corporate organization that has a network of legal entities, business processes, management structures, and technical systems. Where permitted by applicable law, we may share your personal information with our related group companies and, in some cases, other affiliates of our corporate group to provide you with Services, administer our business, provide you with a personalized user experience, or to take actions based on your orders, requests, or preferences.
(2) Service Providers
We may provide access to or share your personal information with the following types of third-party service providers as set out below:
(1) IT system and software service provider
Website hosting services (including cloud storage), software optimization services, customer relationship management software, email service providers, or system maintenance services.
(2) Payment service provider
Third-party payment processing services.
(3) Marketing and advertising services
Assistance in reaching potential new customers across multiple communications channels or sharing with affiliated companies that promote our products on their websites.
(4) Order fulfillment service provider
Provision of logistics, warehousing, and distribution services, return and exchange services, and order status notification services for your purchased items.
(5) Customer service provider
Identity verification, fraud prevention, or credit risk reduction services to protect our Site and our Services.
These third parties can only use your information in accordance with our written instructions and must comply with the information security protections we have put in place. We contractually obligate our third-party service providers to protect your personal information.
4.3 As Required by Law
We may access, preserve, and disclose information about you if we believe doing so is required or appropriate to (a) comply with law enforcement requests and legal processes, such as a court order or subpoena; (b) comply with requests from auditors, examiners, or other regulators; (c) respond to your requests; or (d) protect your, our, or others’ rights, property or safety.
4.4 Consent
We may disclose your personal information for any purpose with your consent.
4.5 Corporate Transaction
We may disclose personal information—including account information, Wallet balance or points information—to a buyer, prospective buyer, corporate affiliate, or other successors in the event of a merger, divestiture, restructuring, reorganization, dissolution, or sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding in which personal information held by us about our Services users is among the assets transferred. You acknowledge and agree to our assignment or transfer of rights to your personal information.
Please note that we may disclose, without restriction, aggregated or anonymized information about the users of our Services, which is information that does not identify any specific individual.
5 Personal Information Protection
5.1 We maintain advisors, potential transactional partners or other third parties designed to guard and prevent misuse of your personal information. Our security measures include industry-standard physical, technical, and administrative measures to prevent unauthorized access to or disclosure of your information, to maintain data accuracy, to ensure the appropriate use of information, and otherwise safeguard your personal information. We also restrict access to your personal information to our employees and third parties who need such information to provide products or Services.
5.2 Please recognize that protecting your personal information is also your responsibility. We ask you to be responsible for safeguarding your password, secret questions and answers and other authentication information you use to access our Services.
5.3 If you feel that the security of your account or personal information has been compromised, please immediately contact us. Please be aware that, despite our best efforts, no security system is impenetrable. In the event of a security breach, we will promptly notify you and the proper authorities if required by law.
- Cookies and Other Tracking Technologies
6.1 We, and third parties on our behalf may employ various tracking technologies, such as cookies and other similar technologies (collectively, “Tracking Technologies”) to collect personal information automatically as you interact with our Site and App, to help us customize your experience and better manage content, including to:
(1) Analyze our web and app traffic using an analytics package.
(2) Identify whether you already visited our Services.
(3) Store information about your preferences.
(4) To recognize when you return to our Services.
6.2 Cookies
6.2.1 Cookies are small web files that a site or its provider transfers to your device’s hard drive through your web browser that enables the Site’s or provider’s system to recognize your browser and remember certain information.
6.2.2 "First-party cookies" are cookies set by us on the Site. "Third-party cookies" are cookies set by other companies whose functionality is embedded into our site (For example, those set by Google).
6.2.3 We use the following types of cookies on our Services:
(1) Strictly Necessary Cookies
These cookies are essential because they enable you to use our Services. For example, strictly necessary cookies allow you to access secure areas on our Services. Without these cookies, some services cannot be provided. These cookies do not gather information about you for marketing purposes. This category of cookies is essential for our Services to work, and they cannot be disabled.
(2) Functional Cookies
We use functional cookies to remember your choices so we can tailor our Services to provide you with enhanced features and personalized content. For example, these cookies can be used to remember your name or preferences on our Services. We do not use functional cookies to target you with online marketing. While these cookies can be disabled, this may result in less functionality during your use of our Services.
(3) Performance or Analytics Cookies
These cookies collect passive information about how you use our Services, including webpages you visit and links you click. We use the information collected by such cookies to improve and optimize our Services. We do not use these cookies to target you with online marketing. You can disable these cookies as described below.
(4) Advertising or Targeting Cookies
These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests. Our third-party advertising partners may use these cookies to identify your interests and deliver relevant advertising on other sites. You may disable the use of these cookies as set forth below.
6.2.4 We cannot control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. In addition, most web browsers provide help pages relating to setting cookie preferences.
6.2.5 If You prefer to avoid the use of Cookies on the Website, first You must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option for preventing the use of Cookies at any time.If You do not accept Our Cookies, You may experience some inconvenience in your use of the Website and some features may not function properly. If You'd like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser.
(1) For the Chrome web browser, please visit this page from Google:
https://support.google.com/accounts/answer/32050
(2) For the Internet Explorer web browser, please visit this page from Microsoft:
http://support.microsoft.com/kb/278835
(3) For the Firefox web browser, please visit this page from Mozilla:
https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
(4) For the Safari web browser, please visit this page from Apple:
https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
(5) For any other web browser, please visit your web browser's official web pages.
6.3 Web Pixels
To see how successful our marketing campaigns or other features of the Services are performing we sometimes use conversion pixels, which fire a short line of code to tell us when you have clicked on a particular button or reached a particular page (ex: a thank you page once you have completed the procedure for subscribing to one of our services or have completed one of our forms). We also use web pixels to analyze usage patterns on our Services. The use of a pixel allows us to record that a particular device, browser, or application has visited a particular webpage.
6.4 Analytics and Social Media Advertisements
We may use third-party service providers to analyze the use of our Services or serve interest-based advertisements on their platforms.
(1) Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics, available at:
https://tools.google.com/dlpage/gaoptout
(2) To modify your preferences or turn off personalization for ads served by Facebook, you can visit Facebook's Ad Preferences in addition to the Your Choices section below.
6.5 Java Script
Pages of our Site may also use Java scripts, which are code snippets embedded in various parts of websites and applications that facilitate a variety of operations including accelerating the refresh speed of certain functionality or monitoring usage of various online components; entity tags, which are HTTP code mechanisms that allow portions of websites to be stored or “cached” within your browser to accelerate website performance; and HTML5 local storage, which allows data from websites to be stored or "cached" within your browser to store and retrieve data in HTML5 pages when the website is revisited.
6.6 Other Tracking Technologies
We may also use Tracking Technologies to collect "clickstream" data, such as the domain name of the service providing you with Internet access, your device type, IP address used to connect your computer to the Internet, your browser type and version, operating system and platform, the average time spent on our Site, webpages viewed, content searched for, access times and other relevant statistics, and assign unique identifiers to the device or other credentials you use to access the Site for the same purposes.
6.7 Do Not Track
Some Internet browsers, such as Internet Explorer, Firefox, and Safari, include the ability to transmit "Do Not Track" or "DNT" signals. To the extent that uniform standards for "DNT" signals have not been adopted, our Services does not currently process or respond to "DNT" signals.
6 Your Privacy Rights
6.1 Right to Know/Access/Portability
If you want to access the information we collected or disclosed about you, the business purposes involved and the sources of such information, you can request to receive a copy of your personal data in a structured and machine-readable format.
6.2 Right to Correction/Rectification
If you believe that we have incorrect or incomplete information about you, you can submit a correction request to us.
6.3 Right to be Forgotten/Deletion
You can request that we permanently erase your personal information from our records. If you request that your personal data be deleted, you will not be able to login again and any associated information will be deleted. This will include any coupon codes, VIP status, address book entries, and other information associated with your customer profile. However, please note that per CHALOVELO Privacy Policy some data may be retained to the extent it is permitted by applicable law and/or is necessary to comply with our legal obligations (for example, we may retain your order history information to satisfy legally required financial reporting obligations), resolve disputes, or enforce our legal agreements and policies. In addition, deletion of your data may limit our ability to confirm your purchases and thereby prevent us from providing customer support. Also, if you have currently pending orders, fulfillment of your deletion request may be delayed until all pending orders are delivered. If you want to shop at CHALOVELO in the future, you’ll need to set up a new account.
6.4 Revoking Consent
If personal information processing is based on your consent, you have the possibility to revoke this consent at any time without giving reasons and with effect for the future.
6.5 Objection to Processing/Unauthorized Account Creation (Unbind)
If someone has created a CHALOVELO account using your email address without your authorization, you can "unbind" the account from your email address.
6.6 Unsubscribe from Our Marketing Communications
If you do not want us to use your email, text message or other methods to send you marketing notices or non-transactional promotional materials, please directly let us know.
6.7 Automated Individual Decision-making, Including Profiling
You shall have the right to object to your personal information processing for direct marketing purposes at any time. This also applies to profiling in connection with direct advertising
6.8 Right Against Discrimination
You have the right not to be discriminated against for exercising any of the rights described in this section. We will not discriminate against you for exercising any of the rights described herein.
6.9 Lodging Complaints
If you believe we have infringed or violated your privacy rights, please contact us that we may attempt to resolve any issues.
6.10 Right to Contact Regulatory Body/Agency
You shall have the right to bring a claim before your competent data protection authority.
6.11 Notice
To assert your privacy rights, please send us a notice. Please note that to protect your privacy and security, we must be able to verify your identity before we can process your request to exercise any of the privacy rights that you may be entitled to under the applicable law.
8 Retention period
CHALOVELO will retain your personal information as long as it is required to fulfil the purpose of collection or for as long as the applicable law requires. We will delete or irreversibly anonymize your personal information when it is no longer required for the aforementioned processing purposes and no statutory retention obligations prevent deletion.
9 Children
CHALOVELO does not knowingly collect personal information from individuals under the age of 18. If you are under the age of 18, please do not use the Services and do not submit any personal information through the Services. We encourage parents and legal guardians to monitor their children's internet usage and to help enforce our Privacy Policy by instructing their children under the age of 18 never to provide personal information to us. If you have reason to believe that someone under the age of 18 has provided personal information to CHALOVELO through the Services, please contact us, and we will endeavor to delete that information from our databases.
10 Third Party Websites
Our Services may contain links to third-party sites. This Policy does not apply to those third-party sites. We recommend that you read the privacy statements of any other sites that you visit as we are not responsible for the privacy practices of those sites.
11 International Transfers of Personal Information
11.1 CHALOVELO’s business operates on a global scale. Thus, when you access and submit personal information to CHALOVELO, your personal information may be processed, maintained, and used on computers, servers, and systems located in other countries, where privacy and data protection laws may be less stringent than the laws in your country of residence. For those countries or regions, measures have been taken pursuant to applicable data protection laws to protect your personal information.
11.2 If you do not want your information transferred to, processed, or maintained outside of the country or jurisdiction where you are located, you should immediately stop accessing or using the Services.
12 Contact Us
If you have questions or concerns regarding this Privacy Policy, please contact us via the email address support@chalovelo.com.